Our props are primarily designed with a 4-inch spacing between pixels. This spacing may vary slightly depending on the design, particularly when navigating around certain elements within a model. Although rare, some designs may require wider spacing, necessitating wire splicing. While we strive to avoid this, it may be necessary for certain designs or when accommodating a larger number of pixels. Many of our older, legacy props may also require splicing in specific areas.
Introduced in 2022, Pixel Paths™ represent a new feature on our props, detailing the wiring model directly on the back. While this feature is not yet available on all legacy props, we are progressively applying it as time allows. All current models come equipped with Pixel Paths. Additionally, complete models and wiring diagrams are accessible through xLights and Light O Rama software.
We offer shipping via FedEx, with rates based on the number of boxes, their weight and size, and the travel distance. Shipping costs incrementally increase as more items are added to your cart. For international orders, shipping costs and delivery times vary by location and are calculated at checkout. Each order is provided with a tracking number.
All our products are manufactured in-house. Processing times for orders vary depending on the season and product type:
Processing duration also depends on the volume of incoming orders.
We accept all major credit cards and PayPal as forms of payment.
Review the items in your cart, adjust quantities as needed, and proceed to checkout.
If you need to modify or cancel your order after it has been prepared for shipping, please note that a restocking fee may apply. For immediate changes or additions, contact us directly at orders@boscoyostudio.com.
Refunds on orders will be minus any credit card fees for any reason!
Track your order status online by entering your email and order number on our website. You will receive an email update once your order has shipped.
An account is required to place an order to ensure we have all necessary information for processing and shipping.
For returns, please contact us within 30 days of receipt. Note that returns may be subject to a restocking fee, and refunds will exclude credit card fees.
Receiving Order
You have 30 days to get with us on any discrepancy with your order once you receive your order so we can fix any issues. After this time we can not fix it. We can go back an review packing list and video and weights in shipping. We can contact our fedex Rep to fix delivery mess ups in this timeframe but after that we can not. You will need to repurchase parts after 30 days if something is missing or damaged. Contact orders@boscoyostudio.com with your order number within the 30 days. Any lost packages you need to contact us immediately for us to file a claim, we have to file the claim not you are it will not go through. Thank you!
Affiliates:
We work with many other Vendors, some we are affiliates with. After careful evaluation we have allowed some Vendors to sell products on our website. Some products sold by other Vendors on our website is supported and warrantied ONLY through that Manufacturer. Customers will have to follow that vendors timelines (via their website or facebook or their other ways they use for notifications) for their products as it is not the same timeline as us since we do not house or ship that product in our facility. That product will ship from that Vendor as well. We do not support or warranty or ship these products. Products from other Vendors are noted as such. This is just giving customers the convenience of ordering what is needed to go with your products that we manufacturer. If there becomes a problem with a Vendor or Vendor's products we will turn off their products from our website, while we love to support other Vendors as well we also make sure our customers are top priority and are being handled accordingly.
Products that come from Boscoyo Studio with preinstalled pixels are tested before shipment and come with a one-year warranty, applicable only for seasonal use in commercial or home displays. Warranties are void for lights installed for more than 90 days per season or permanently installed. We do not however just sell pixels themselves from Boscoyo. We do preinstall pixels in products needed upon customer request. Please contact us for any project that you may need preinstalled pixels in your products.
These products are covered by the manufacturer's warranty. Warranty is void if any seals are broken.
Most Boscoyo Studio models are pre-configured in popular lighting software such as xLights, Light O Rama, and Vixen. Custom adjustments may be necessary for certain products like MiniTrees or Matrixes, and ChromaCanes are best created as native xLights models.
